Switching lenders costs money upfront — discharge fees, application fees, government mortgage registration costs and potentially a new valuation. These need to be weighed against the monthly saving from the lower rate. If the saving does not recover the cost within a reasonable period, switching may not make sense yet.
COST-BENEFIT CHECKA new lender reassesses your application from scratch. If your income has changed, your expenses have risen, you have taken on additional debt or your credit file has issues since you last applied, the new lender's assessment may produce a different result than your original loan. Checking serviceability before applying avoids a credit enquiry on a loan that may not proceed.
ELIGIBILITY CHECKSelf-employed borrowers or those with variable income may find some lenders are more flexible than others on income assessment. A specialist can identify lenders whose policy suits your income type before any application is submitted.
Self-employed borrowers or those with variable income may find some lenders are more flexible than others on income assessment. A specialist can identify lenders whose policy suits your income type before any application is submitted.
These are the key things to confirm before submitting an application to a new lender. Checking them in advance reduces the risk of surprises during assessment.
For a full list of the documents you will need, see our refinance approval process guide.
Switching lenders solves the rate problem but introduces a few things worth keeping an eye on in the first months with your new lender.
Many borrowers switch lenders and then do not review their loan again for years. Setting a yearly reminder to compare your rate helps keep it competitive over time. See our when to refinance guide for the signs it may be worth reviewing again in the future.
Each of these facts affects how you should approach the switch — from which lender you choose to how you prepare your application and manage the process after settlement.
For the full approval timeline once you apply, see our refinance approval process guide. For a complete breakdown of all switching costs, see our refinancing costs guide.
A new lender does not inherit your history with your current lender. They run a full credit check, income verification and expense assessment. Your repayment history counts in your favour but the new lender applies its own policy and serviceability calculation.
Submitting applications to multiple lenders simultaneously each add a credit enquiry to your file. Targeting the most suitable lender with a well-prepared application is more effective than shopping the same application across five banks.
Once you receive formal approval from the new lender, your outgoing lender must issue a discharge authority before settlement can proceed. Some lenders are faster than others. Notifying your outgoing lender early can reduce the wait.
If you are on a fixed rate, your lender calculates break costs before releasing the discharge. In a rising rate environment, these may be low or zero — but always get a formal quote before applying anywhere. See our fixed rate break costs guide.
If your LVR is above 80% at the time of switching, the new lender may require lender's mortgage insurance. LMI paid on your existing loan does not carry over. This can significantly change the cost calculation.
The new loan's features — offset account, redraw, extra repayment flexibility — affect the real cost over time. A slightly higher rate on a loan with a full offset account can cost less than a lower rate with no offset if you maintain a high average balance.
These are the most frequent errors that add cost, delay or create problems when moving to a new lender. Most are preventable with preparation.
Each application to a new lender triggers a credit enquiry. Multiple enquiries in a short period can make your credit file look like you are in financial difficulty, which can affect the outcome of the very applications you are submitting.
If you are on a fixed rate and apply to switch lenders without knowing your break cost, you may receive formal approval and then discover the break cost makes the switch uneconomical.
The lowest headline rate is not always the cheapest loan. Ongoing fees, a missing offset account or a less flexible redraw facility can make a slightly higher-rate loan with better features more cost-effective over your holding period.
Refinancing to a new lender on a fresh 30-year term when you have already paid off five years can significantly increase the total interest you pay over the life of the loan — even at a lower rate.
Check your current rate and compare it against what competitive lenders are currently offering for a similar loan at your LVR. Confirm whether a meaningful gap exists.
If you are on a fixed rate, request a break cost estimate from your current lender before doing anything else. Confirm the total exit cost before committing to switching.
Gather your documents — payslips or tax returns, three to six months of bank statements, your current loan statement, a rates notice and identification — before you apply.
Submit one well-prepared application to the most suitable lender. A specialist can help you identify which lender's policy best matches your income type, loan size and LVR.
Once conditionally approved, the lender will order a property valuation. Keep responding to any requests promptly and notify your outgoing lender that you intend to discharge.
On settlement day, your new lender pays out your existing loan, the old mortgage is discharged and your new loan goes live. Confirm your first repayment date and set up any linked accounts.
Switching lenders is straightforward when you know what you are looking for, which lender suits your situation and how to package the application to avoid unnecessary delays. Getting these things wrong — applying to the wrong lender, missing a document, or discovering a break cost late — adds weeks to the process.
A specialist can compare lenders across the market, check your eligibility before any application is submitted and manage the process from application to settlement.
Submit the form below and a refinance specialist will review your current rate, loan balance, property value and which lenders may suit your situation.
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