Privacy Policy

01 Who we are

Property Finance Help operates an online information and lead generation platform at propertyfinancehelp.com.au. We are committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).

This policy applies to all personal information collected through our website, enquiry forms, and communications with us.

02 Information we collect

We collect personal information when you use our website or submit an enquiry. This may include:

We only collect information that is necessary for the purposes described in this policy.

03 How we use it

We use the personal information we collect for the following purposes:

• To respond to your enquiry and connect you with relevant finance professionals
• To pass your details to third-party lenders or brokers (with your consent)
• To improve our website content and user experience
• To send follow-up communications related to your enquiry
• To comply with legal obligations

We will not use your information for purposes other than those described without your consent.

04 Sharing information

By submitting an enquiry, you consent to your information being shared with third-party finance professionals, brokers, or lenders who may be able to assist with your enquiry. These parties are independent of Property Finance Help and operate under their own privacy policies.

By accessing or using the Property Finance Help website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

We may also share information where required by law, court order, or regulatory authority.

05 Cookies and tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies may be used for:

• Remembering your preferences across sessions
• Analysing website traffic and usage patterns via tools such as Google Analytics
• Supporting advertising and remarketing campaigns

You can control cookie settings through your browser. Disabling cookies may affect some functionality of this website.

06 Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for a period of up to 7 years for record-keeping purposes.

Once information is no longer required, we take reasonable steps to securely delete or de-identify it.

07 Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent to being contacted for marketing purposes
• Make a complaint to the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

08 Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure website hosting, encrypted data transmission (SSL), and restricted staff access to personal data.

While we take these precautions, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

09 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us

If not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.