How quickly you assemble your documents, the accuracy of your application and how promptly you respond to any lender requests directly affects how fast the early stages move. A complete application submitted with all supporting documents on day one processes faster than one pieced together over two weeks.
BORROWER-CONTROLLED PHASEOnce your application is submitted, the lender's credit team assesses income, expenses, debts and credit history. A property valuation is ordered. The outgoing lender issues a discharge authority. Each of these steps takes time and varies by lender. Some banks are faster than others, and lender workload at any given time can affect turnaround.
LENDER-CONTROLLED PHASETimeframes vary by lender and complexity. These are general guides only.
Complex situations including self-employed income, trust structures or equity release typically add time. A well-prepared application submitted to the right lender reduces the risk of delays at every stage. Use our refinance savings calculator to check the numbers while you prepare.
Having your documents ready before you apply is the single most effective thing you can do to reduce your timeline. Most lender delays are caused by incomplete submissions requiring follow-up.
Self-employed borrowers typically need additional documentation. See our self-employed refinance guide for what lenders assess in that scenario.
Most refinance delays are preventable. Understanding the common causes helps you avoid them.
If your refinance has been declined or is taking longer than expected, our refinance declined guide covers what to do next.
Each stage has a different owner. Some you control entirely, some you share with the lender, and some are entirely outside your hands. Knowing which is which helps you plan realistic timeframes.
Once approved, the final cost of switching is worth confirming before you commit. See our refinancing costs guide for a full breakdown.
Before applying, compare lenders, check your current rate and confirm the potential saving outweighs the switching costs. This stage is entirely yours and can take days or weeks depending on how quickly you move.
Your application and all supporting documents are submitted to the new lender. A complete application moves faster. This is the stage most within your control.
The lender reviews your income, expenses, existing debts and credit history. This typically takes five to ten business days depending on the lender and application complexity.
The lender orders a valuation of your property to confirm the current value and calculate your LVR. This can take three to ten business days and may be desktop or physical depending on the lender's policy.
Once assessment and valuation are complete, the lender issues formal (unconditional) approval. Loan documents are prepared and sent to you for signing. This typically takes one to five business days after valuation.
Your outgoing lender issues a discharge authority and the new lender coordinates settlement. The new loan goes live. This stage takes five to ten business days and depends partly on how promptly the outgoing lender acts.
For guidance on what the refinance process means for your costs, see our refinancing costs guide. If you are switching from a fixed rate, see our fixed rate break costs guide first.
These are the most common issues that extend timelines or cause applications to stall. Most are manageable with preparation.
Lenders require more supporting documentation for self-employed applicants, including two years of tax returns, ATO assessments, business financial statements and sometimes BAS. If your reported income is lower than your actual drawings, this can affect how much lenders will approve.
If the lender's valuation of your property is lower than expected, your LVR may be higher than anticipated. Above 80% LVR, lender's mortgage insurance may apply, which changes the cost of switching significantly.
Any defaults, missed payments, multiple recent credit enquiries or inconsistencies between your declared expenses and your bank statements can flag issues during assessment and slow or stall approval.
Once the new lender approves your application, they need a discharge authority from your existing lender before settlement can proceed. Some lenders are slower than others. This step is outside your direct control.
Gather all your documents before applying — payslips, tax returns, bank statements, loan statements and ID. A complete submission from day one avoids the most common source of delay.
Check your credit report before you apply. Confirm there are no unexpected defaults, missed payments or unexplained enquiries that could slow assessment.
Research comparable property sales in your area so you have a realistic sense of what the lender's valuation may come in at and how that affects your LVR.
Submit one well-prepared application to the most suitable lender, rather than applying to multiple lenders at once. Each application adds a credit enquiry to your file.
Notify your outgoing lender as early as possible and, where required, submit a discharge authority form before the new loan is fully approved to reduce the time between approval and settlement.
Keep responding to any lender requests promptly. Every day you take to return a follow-up document is a day added to your timeline.
The refinance approval process moves faster when your application is prepared correctly and submitted to a lender that suits your income type, loan size and property. Getting this right the first time matters more than moving quickly and fixing problems later.
A specialist can assess your situation, identify which lenders will process your scenario efficiently and help you put together a submission that avoids the most common causes of delay.
Submit the form below and a refinance specialist will review your income type, current loan, equity position and the most efficient path to settlement.
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